FAQs

Our frequently asked questions….

Size Guide

View our size guide for help. Please not these are general guidelines and will not suit all dogs.

Shipping & Handling information

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

Untracked postage is an uninsured delivery service and won’t have tracking information.
Tracked postage means the package is tracked though to delivery.

BullyBillows does not take responsibility for any un-tracked international parcels that go missing. Use of non-traceable shipping is at customer’s own risk and there is no way to retrieve or locate the package once it has been sent. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.

Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email info@bullybillows.com to arrange redelivery and will also have to pay for all postage costs.

BullyBillows will help as much as possible to trace a missing parcel, however if untracked standard shipping is selected, it is the customer’s responsibility to follow up with the carrier

Please direct any shipping related inquiries to info@bullybillows.com

SHIPPING TIME FRAMES

ENGLAND, SCOTLAND & IRELAND: 5-7 Business days

Europe: 7-14 Business Days

International: 7-60 Days

TAXES, DUTIES AND/OR VAT

There may be Taxes, Duties and/or VAT applied by customs towards your order when, or after delivery is made. These charges are not inclusive of the original shipping charge, and are unable to be paid for, or reimbursed by BullyBillows. If you are unsure of the charges and whether you will be affected, please contact your local customs office.

Returns policy

  1. The contract & acceptance of these Terms and Conditions, between BullyBillows and each customer, will only be formed when the buyer pays for the goods and funds have cleared. This contract is regulated under the ‘Sale of Goods Act 1979’.

 

  1. Return policy. We hope you will be highly satisfied with any product purchased from BullyBillows, but as we all know sometimes even the best product lines slip up. In the unlikely situation that you receive a faulty product, we will ask you to provide photographic evidence, or in some cases return the product to our offices for examination.

 

  1. If the faulty product has been issued with a defect that was caused by BullyBillows during manufacturing or during its shipment then it will be replaced with no cost incurred to the buyer.

 

  1. In the situation that the size of any standard product is incorrect, because of incorrect information supplied by the buyer, BullyBillows is willing to replace the product for the correct size; however, the cost of the return of the item and re-delivery of the new item should be covered by the buyer.
  2. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We do not accept liability for general wear and tear of our products, if faults have occurred due to manufacturing issues, please contact us with photographic evidence. We may make a deduction from the refund for loss in value of any goods supplied. We would recommend to use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

 

  1. Bespoke or embellished item, in case the measurements provided by the buyer were incorrect, unfortunately we cannot refund or replace produced items as they cannot be resold, so please pay close attention when measuring your dog and use our website sizing guide, which you’ll find on each appropriate product. In case you have any doubts please send your questions to info@bullybillows.com.

 

  1. The company BullyBillows reserves the right to change the return policy, or the terms and conditions without notification.
  2. No refunds or exchanges are provided on Sale/Clearance items unless item is defective.

Product availability & pricing

BullyBillows will attempt to make the product and quantities advertised on this site available at all times. However this cannot always be guaranteed and BullyBillows will not be liable for any products that are not available at the time of your checkout. The customer will be notified as soon as possible when this occurs and advised on what to do to solve this problem.

BullyBillows prices are subject to change without notice. BullyBillows reserves the right to refuse or terminate/cancel orders when there has been website malfunction or error such as technical difficulty or an incorrect price being displayed. Notification to the customer will be facilitated immediately after this has been notified to us and any payment already received from the customer will be refunded.