Once returned you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, washed, dirty, customised or are not in original condition.
Return process if you LIVE inside of the United Kingdom, please visit and click the 'Make a Return' section at the bottom of this website via the 'Quicklinks' section to visit our returns portal online. We offer a 14 day refund period and a 30 day exchange period.
Return process if you LIVE outside of the United Kingdom:
• Please download, print off, and complete a returns form if you do not already have one which should be included in your delivery package.
• Please ensure you have entered your correct order number, if you do not enter your order number the team are unable to identify the customer which will cause delays in getting your return complete.
• Ensure your return is sent back to us within 14 days of you receiving your order to be eligible for a refund. Any orders sent back after 14 days are subject to a credit note / exchange and not a refund.
• Ensure your return is well packaged and meets all the conditions outlined below.
• Use an insured tracking delivery service to ensure your parcel reaches us safely.
Enclose your goods, and return to the following address:
15, Rani Drive
Business Park
Nottingham, NG5 1RF
England
Returns Terms and Guidelines:
• All returned items must not be used, washed, dirty, not customised or are not in original condition
• We are not responsible for the return shipping costs of the items.
• Please make sure all returned items are well packaged, so as not to be damaged in the post.
• Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
